From your first message to the moment your home doctor receives your complete record. Here is exactly what happens.
Tell us your symptoms, existing records, and what you need. We review your situation and recommend the right hospital and department — not just any available slot.
We send a full plan: recommended hospital, specialist team, appointment timeline, cost estimate (service + hospital fees), and what to prepare. No commitment required at this stage.
Pay 50% of the service fee via Stripe to confirm. We book your appointment directly with the hospital department and assign your bilingual escort.
Appointment confirmation, escort contact details, recommended accommodation near your hospital, transport guidance, what to bring, and what to expect on the day.
Your escort meets you at your hotel or hospital entrance. They've reviewed your case beforehand and are briefed on your medical background. They stay with you all day.
Your escort handles all administrative steps, communicates your history to the clinical team in Mandarin, and ensures the right protocols are requested for your condition.
The hospital's clinical team performs all assessments, scans, or procedures. Your escort is present outside any sterile areas and interprets all communications in real time during consultations.
Your escort explains what happened, what was found, what happens next, and collects all available hospital documentation. You leave understanding your situation fully.
Hospital reports, imaging results, and consultation notes are translated into structured English. DICOM files are packaged and formatted. This is not machine translation — it is professionally reviewed clinical documentation.
Your secure PDF report, DICOM files, and summary letter arrive by email. The balance is charged automatically on delivery. Standard & Premium patients also receive a coordinator video debrief call.
We provide your GP or specialist with a formatted handoff package — report, imaging, treatment summary, and follow-up recommendations. If your doctor has questions, we respond within 48 hours during your 30-day follow-up period.
Every report we deliver is a complete, structured clinical document — not a rough translation. Formatted to meet international radiology standards and designed to be acted on immediately by your GP or specialist.
DICOM imaging files are included with every case — the raw imaging data your home radiologist can load directly into their system.